SHIPPING POLICY

1. The shipping and handling charges are referenced at the time of checkout and the customer will be aware about this prior to any payment.
2. When your order request has been confirmed and dispatched, you will receive an email with certain details including the tracking number and the logistics partner. We typically dispatch most orders within inside 1-2 business days.
3. The estimated time of delivery may fluctuate marginally from one state to another. Days excluding  Saturdays, Sundays, and Holidays are determined as working days. Delivery of the product may get deferred because of reasons relevant to logistical issues.
4. If you make a purchase from a Mega Sale event, orders might be delayed because of expanded volumes. We will aim to dispatch all orders within a maximum of 7 days from the Date of order placed.

 

DELIVERY POLICY

1. To ensure the wellbeing and cleanliness of all customers, there may be delays in item dispatches and deliveries inferable from limitations on logistics because of COVID-19. In these occasions, unfortunately, we would not have the option to guarantee the dispatch or delivery as per timetables and request you to bear with us.
2. Kindly do not accept the order, in case of the shipment being altered or harmed.
3. Orders placed on the latter half of Saturday or Sunday will be dispatched within 48-72 hours.
4. If the order request is updated as delivered, however the customer has not received the order, the equivalent must be intimated to the customer care team through call or email within 24 hours of the delivery intimation, wherein you should allow 48-72 hours to investigate with our courier alliances.
5. For all complaints in regards to deficiencies or damages should be accounted for to customer care within 24 hours of the order delivery. 3 working days are needed to investigate and audit your request. In the event that any shipment is messed with or harmed, kindly do not acknowledge it.
6. We are not liable for any damages post-delivery. We don't assume liability for the misplacement of items post-delivery.
7. We maintain all authority to halt deliveries to any part of the country whenever if so justified.
8. Products with a date of expiration of under 3 months would be qualified for a return, wherein, the total amount of the item will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 3 months.

CANCELLATION POLICY

2. Orders once dispatched are not qualified for cancellation
3. Discount vouchers are intended for one-time utilize only and will be treated as utilized regardless of whether you cancel the order
4. In the event that you had redeemed loyalty points for an order, the same will be attributed back to your record on account of any cancellations
5. In case of any return requests or cancellations, the refund shall be initiated post the return of product to us and verification of the product and packing.

RETURN & EXCHANGE POLICY
 
1. In case you request a refund or exchange, please send us an email with images of the Product, Invoice, Inner & Outer Packaging and Batch Number to cipla.health@cipla.com within 24 hours of the order delivery. Kindly allow the team 48-72 hours to revert.
 
2. It is advised to click pictures of the damaged/tampered side of the product or package.
 
3. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
 
4. You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of:

5. Package has accessories missing.
      b. Damaged or broken bottles/pack.
        c. Wrong product delivery.
        d. Expired product delivery.
    
   5. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
   
   6. Returns will not be accepted if:
        a. The product is damaged.
        b. Invoice is missing.
        c. It is with tampered batch number and price
        d. It is without its original packaging.
    
   7. Please do not use the item you have raised a complaint about.
    
   8. In case of pilfered delivery, claims must be made within 24 hours of the order delivery.
   
   9. Products once delivered, will not be applicable for a refund if it falls under any of the situations stated below:
        a. Inability to provide sufficient information about the case.
        b. Failure to provide snapshots of the Invoice, packet and box (if any).
    
   10. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.

 

REFUND & REPLACEMENT POLICY

The customer may be contacted to better understand the damage or defect in the product prior to issuing refund/exchanges. Refunds will be initiated through bank transfers. No cash refunds will be made.  Online refunds will be initiated within 5 to 7 business days from the day of refund initiation.

In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund the amount. For Prepaid orders, the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.